Returns & Exchanges

At A.T. Cross, we stand behind the craftsmanship of our fine writing instruments and accessories. If you are not completely satisfied with your purchase, you may return your unused items in their original packaging within 30 days for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in the original gift box and shipping carton, ensuring all certificates of authenticity and accessories are included.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous delivery markings.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received and inspected, your refund will be processed within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing